Veilo Support

Need help with Veilo? Here’s how to reach us and answers to common questions.

Email support

We typically reply within 1–2 business days.

Common questions

Is any of my data ever uploaded or sent to a server?

No. All detection and redaction happens on-device. The only network activity in the app is Apple’s StoreKit purchase flow for the optional Pro upgrade.

What’s the difference between Free and Pro?

Free includes 5 text sessions, 3 photo exports, and 1 PDF export of up to 10 pages per week, processing one item at a time. Veilo Pro is a one-time purchase—not a subscription—that removes those limits and unlocks batch processing for multiple PDFs or photos.

How do I restore a purchase I already made?

Open Settings in Veilo and tap Restore Purchases. This uses Apple’s standard purchase-restore system tied to your Apple ID.

What languages does Veilo support?

English and German, with more planned.

What types of private information does Veilo detect?

Names, email addresses, phone numbers, physical addresses, financial identifiers such as IBANs, payment cards, and VAT numbers, developer secrets such as API keys, tokens, and private keys, and more. Detection strictness is adjustable in Settings.

Does Veilo work without an internet connection?

Yes. Veilo is fully functional offline because all processing happens on-device.

How do I report a bug or request a feature?

Email veilo.guard@gmail.com with the details and screenshots if relevant. Please do not include real personal data in screenshots.

How do I delete my data from Veilo?

There’s nothing stored to delete. Veilo keeps nothing after a session ends. Closing the app or tapping Clear Session removes everything from memory.

For more detail about how Veilo handles your content, read the Privacy Policy.